Return Policy

More than anything we want you to be happy with your purchase! If you have any issues with your order, please contact us via email support@icustomit.com within 30 days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.

Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.

• We will accept returns of items with original tags and clear packaging with SKU label.
• No return fee. However, orders returned without meeting the above criteria are subject to a restocking fee or we may decline the entire return.
• Shipping and handling charges are non-refundable.
• Customers have to pay return shipping costs.

Refund modes:

• Original payment mode
• Store credit (Via Discount code/Gift card)

Final sale and non-returnable categories:

• Swimwear
• Bodysuits
• Intimates
• Jewelry
• Face masks
• Beauty

Here are the reasons for return:

• Damaged upon arrival
• Wrong item sent
• Wrong item ordered
• Product does not match photos

Note: Return reasons will require photos/videos submission, please submit clear photos/videos showing the issue.

Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes.